Resources and Other Results:
12 Phone Etiquette Tips for Sales Calls
When you say the word "etiquette" I worry about which fork to use, keeping my elbows off the table, and... More →
Tips to Avoid Distracted Driving
When you hear the words “unsafe driving,” you likely think of speeding or drunk driving. But distracted driving results in... More →
Emergency Response: What To Do When Disaster Strikes
It seems not a week goes by without another report of a natural disaster or act of mass violence. Shootings... More →
Water Safety Tips: Backyard Pool Edition
There’s been a spike in demand for backyard pools throughout the pandemic as families have stayed close to home for... More →
Water Safety Tips: Backyard Pool Edition
There’s been a spike in demand for backyard pools throughout the pandemic as families have stayed close to home for... More →
Training to Help Your Employees Have Difficult Conversations at Work
One of my least favorite tasks is having difficult conversations at work. I am generally non-confrontational, but there are... More →
April Brings Awareness to Alcohol Abuse and Distracted Driving
The Centers for Disease Control and Prevention (CDC) and the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) have... More →
Customer Service Training for the Modern Team
If you have customers, you have people whose job is customer care. We know it’s more costly to gain a... More →
Focus on Alcohol Awareness and Distracted Driving for the Month of April
The Centers for Disease Control and Prevention (CDC) and the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) have... More →
10 Practical New Hire Training Tips
We’ve all seen the industry statistics of the number of employees who leave a company because of poor new hire... More →
How to Get into Sales
Many people are selling right now and they don’t even realize it. You see, I believe that anyone can sell... More →
National Safety Month, a Reminder That Safety Should Always Come First
June marks the time of year that the National Safety Council celebrates National Safety Month 2014 to bring attention to... More →
A Comprehensive Guide to Building Customer Service Training Programs
Most companies, whether they sell products or provide services, are in the same business - the relationship business. Customer service... More →
Finding the Right Training Method for Your Team
In today's competitive business environment, it’s more important than ever to invest in employee training programs. But with so many... More →
24-Hour Hotline
HSI’s 24-Hour Emergency Response Hotline allows you to access your safety data sheets (SDS) via email and to receive emergency... More →
Appreciating 911 Call Takers by Following Best Practices for Emergency Calls
April 8-14 is National Public Safety Telecommunicators Week, a chance to appreciate the unsung heroes who serve our communities answering... More →
Halloween Safety: Adult Edition
Most people think of children’s safety when planning for Halloween activities. But Halloween fun and preparedness doesn’t have an age... More →
Halloween Safety: Adult Edition
Most people think of children’s safety when planning for Halloween activities. But Halloween fun and preparedness doesn’t have an age... More →
The Benefits of Having a Management Training Program
You may think of job training as something employees do when they're first hired or when they have to complete... More →
Adding Accident Investigation and Disaster Preparedness to Your Safety Mix
It’s easy to think of safety training in the context of the machines and potentially dangerous settings of the industrial... More →
Cybersecurity
Training your employees on cybersecurity is critical in this age of online everything. All employees access various online systems and... More →
Practical Nonverbal Communication Tips
Candy Cane Neck. That is the name I have given to a future medical condition of our youth. This is... More →
Customer Success
The success of our clients is our top priority, which is why we help all customers (new or old) through... More →
How to Practice Mindful Communication at Work
Mindfulness practice is popular in yoga and meditation but it also applies in the workplace, specifically with mindful communication. Think... More →
ATD 2019 Keynote Recap: People Want to be Seen and Heard
ATD 2019 in Washington D.C. featured two keynote speakers whose messages overlapped very nicely for the talent development audience. Seth... More →
Positive Thinking Exercises for the Workplace
Quickly dismiss negative thoughts by practicing our positive thinking exercises for the workplace. Is it “just another manic Monday” or... More →
HSI January Newsletter
Your monthly digest of EHS, Compliance, and Professional Development resources & news for you and your business, with something for everyone.... More →
Distracted Driving Awareness
Today's safety training topic is Distracted Driving Awareness. Distracted driving is a dangerous epidemic on America's roadways, and April is... More →
Tips for Creating a Cybersecurity Training Program
Cybersecurity training as an extension of your safety training We talk about creating a safe work environment for our employees... More →
HazCom Signage
Since its implementation in 2015, OSHA’s Hazard Communication Standard has made OSHA-compliant hazard pictograms part of the visual landscape in... More →
Q & A: Whistle Blower Inspections
Question: “What criteria is used to determine if an inspection needs to happen when someone whistle blows on the company?”... More →
Thanksgiving Travel Tips
With millions of Americans traveling more than 50 miles during the upcoming Thanksgiving holiday weekend, it’s a good time to... More →
Make Safety A Priority In 2021
The new year provides a chance for a fresh start, with new goals and new priorities. And with 2020 in... More →
September Is National Preparedness Month - Are You Prepared?
September is traditionally a time to prepare: getting the kids back to school or maybe getting our gardens and houses... More →
Make Safety A Priority In 2021
The new year provides a chance for a fresh start, with new goals and new priorities. And with 2020 in... More →
Getting Started with Online Meetings
Online meetings can be a fantastic productivity tool when used and facilitated appropriately. If you are just getting started with... More →
Lightning Safety Tips: How to Stay Safe Until the Last Rumble of Thunder
Increased outdoor activity in the summer increases our potential exposure to lightning and lightning storms. While lightning can be a... More →
Ring, Ring! What Call Center Training Do You Need Today?
I recently had to call customer service at a major corporation. I spent 18 minutes on hold, then spoke... More →
How to be a More Effective Interviewer
Hiring the right person for an open position is critical to the success of your team. Hiring the wrong person... More →
Customer Service Training Videos
Your front-line customer service team has a difficult job working with the general public in person, via the phone, and... More →
Communication Skills Training in a World of Emojis, YOLO, and Ghosting
How is communication skills training different today? Modern communication appears to lack eye contact, grammar, and the use of your... More →
A Comprehensive Guide to Soft Skills Training
All employees can benefit from soft skills training. We all need help sometimes dealing with our coworkers, customer, and vendors... More →
10 Customer Service Best Practices for Customer Retention
In today’s economy, following customer service best practices is critical to retain customers. Companies are struggling to hire workers and... More →
Worker’s Memorial Day 2018
As a Nation, we’ve been marking Worker Memorial Week for 47-years. The number of people dying at work has decreased... More →
What to Expect From Us (How Buying Works)
Today, a lot of tech companies call their internal process the “customer journey”—that’s a fancy name for all of the... More →
7 Tips to Support Continuous Learning
Continuous learning is part of our lives as we adapt to change. Microsoft releases a new version of Excel and... More →
Communication is at the Heart of Soft Skills Training
Look around. Especially in a restaurant or airport. People are eating and traveling together but they are not really together... More →
How to Communicate With Any Personality Type
Everyone exists somewhere on the continuum from introvert to extrovert. That’s a good thing because both the quiet, introspective introvert... More →
Best Practices for Calling 911
An estimated 240 million calls are made to 911 each year in the United States. 911 dispatchers and call takers... More →
Best Practices for Calling 911
An estimated 240 million calls are made to 911 each year in the United States. 911 dispatchers and call takers... More →